OhMD is a HIPAA-compliant omni-channel patient communication platform designed to help busy Veradigm practices reduce high inbound call volume. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed.

Practices use OhMD to:

            •           Deflect inbound patient calls into text and AI-assisted conversations

            •           Answer calls, texts, and web chats from one unified inbox

            •           Automate scheduling and routine requests without removing staff from the loop

            •           Reduce front desk interruptions and staff burnout

            •           Improve patient access without hiring or outsourcing

Practices using OhMD report:

            •           Fewer staff-handled calls

            •           Lower communication costs

            •           Improved patient access and growth

Core capabilities include:

            •           AI-assisted call answering and scheduling
            •           Secure texting and call-to-text deflection
            •           Unified inbox for calls, texts, and web chat
            •           Smart routing and assignments based on patient intent
            •           Human takeover of AI conversations when needed

How it works with Veradigm:

Creating a patient in Veradigm automatically builds that patient in OhMD.

Search for any patient by name/Patient ID/MRN/Chart Number to start a chat or continue one, directly in OhMD. Additionally any demographic edits made to patient records in Veradigm will automatically be updated in OhMD so your data remains synced.

In a click, push conversations or the entire communication record from OhMD back into the patient’s record in Veradigm as a chart attachment for easy record keeping.

View other videos:

●      OhMD Automated Patient Text Messaging Workflows

●      OhMD Broadcast Text Messaging

●      OhMD Patient Reviews and Reputation Management

OhMD Case Studies:

Case Study: How a Dermatology Practice Reduced Nurse Workload With AI Clinical Communication

Case Study: HIPAA Compliant Text Messaging to Patients Helps FPA Slash Call Volume

Case Study: Patient Satisfaction Soars at Cadena Family Practice

Case Study: Payment Collection Skyrockets at Cardiovascular Consultants

Case Study: Patient Intake Simplified at Southeastern Pediatric Associates

Case Study: Automation in Healthcare Proves Key for Pediatric Care of Ogden

Case Study: Patient Flow Efficiency Improves at Intermountain Heart Center

Case Study: Physician Reviews Rise 200% at Champlain Spine and Pain Management

Case Study: Access to Telehealth Services for Mental Health Expanded at Ayana Therapy

Apps by this developer

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OhMD - Conversational Patient Messaging

Care Coordination and Optimization, Multilingual, Patient Education, Remote Patient Monitoring, Specialty Content and Care Guides, Speech to Text, Virtual Care, Patient Engagement

Compatible Products:

Veradigm EHR (formerly Professional EHR)

An industry leader in easy-to-use communication and patient collaboration tools for healthcare. OhMD helps practices of all sizes and specialties facilitate meaningful conversations and improve patient experience while simplifying care team workflows. ...