Intelligent Scheduling and Personalized Patient Communications by Relatient App Expo

Intelligent Scheduling and Personalized Patient Communications by Relatient

Centralized Contact Center Scheduling:

Organizations using Dash’s centralized scheduling solution see an average of 5-10% increase in physician utilization and a 50% reduction in staff training time.

Rules-based engine driven off a multitude of attributes such as provider, location, visit reason, appointment type
Sequential scheduling to support coordinated care
Slot visibility in a single, consolidated view
Automated waitlist management
Real-time data with dynamic reporting

Patient Self-Scheduling:

Organizations using Dash’s self-scheduling solution see an average of 20% of their appointments scheduled online with 32% of those appointments being booked outside of business hours.

Rules-based engine driven off of a multitude of attributes
Sophisticated appointment search and “slot” scheduling
24/7 scheduling access
No sign-in required
On-brand experience and Real-time reporting

Patient Communications: Support a Continuous Patient Journey with Targeted, Omni-Channel Communications with Dash

Helping patients easily manage their care journey begins with supporting their need to schedule care and communicate effectively from the time an appointment is scheduled all the way through point-of-care and post-care follow-up. Dash’s dynamic patient messaging platform is designed to meet the unique needs of provider groups of all sizes and complexity. With Dash, organizations can deliver a patient-centered approach to engagement—utilizing the power of integrated data mapping to deliver timely messages to patients and providers in a way that matches their current habits and preferences.

Key capabilities include:

Configurable appointment alerts and reminders: Reduce no-shows and improve revenue with configurable reminders.
Create your desired messaging cadence
Send using modalities of your choice
Unique reminders based on appointment type

Bi-directional messaging: Reduce call volume and administrative burden with secure, 2-way patient texting.

Send and receive SMS texts between patient and organization
Ensures HIPAA compliance and protects sensitive data
Respond to multiple messages simultaneously

Online Chat: Reduce call volume, foster better collaboration between patient and organization, and stay connected throughout the care journey with HIPAA-compliant live chat widget.

Review past conversations and upload standards with audit trails
Seamlessly communicate internally with team chat and messaging capabilities
Departmental routing allows for quick triage and resolution of patient inquiries

Broadcast messaging: Instantly send mass messages to patient populations on demand to deliver key announcements and important updates.

Send actionable messages via secure text/SMS, voice, and email
Configure messaging based on specific details
Collect message performance metrics and data

Health Campaigns: send targeted messages to patient populations to improve care delays, educate on and manage chronic conditions, and encourage compliance with routine care.