Transform9’s generative or traditional AI voice agents seamlessly integrate with Veradigm to answer patient telephone calls 24/7. Designed uniquely for each physician practice, our AI agents intelligently resolve inbound and outbound calls, allowing staff to focus on high-value patient interactions instead of repetitive administrative work.
What Transform9 Can Do for Your Practice
● Answer & Manage Calls 24/7 – Never miss a call again. Our AI agents provide instant, reliable responses to patient inquiries, ensuring zero hold times and eliminating abandoned calls.
● Seamless Appointment Scheduling – Patients can schedule appointments through natural, conversational AI. We integrate directly with Veradigm to automate scheduling workflows and fill gaps in your calendar.
● Patient-to-Provider Messaging – Patients can leave voice messages for their provider, which are automatically transcribed and converted into patient cases for the clinical team—ensuring timely follow-ups and streamlined communication.
● Prescription Refills & Requests – Our AI handles prescription refill requests, reducing call volume and minimizing staff workload.
● New Patient Intake – Capture new patient information automatically without human intervention.
● FAQs – Patients can get answers to common inquiries without tying up your staff.
● Automated Patient Outreach – Proactively engage patients with reminders for upcoming appointments and waitlist management.
Why Practices Choose Transform9
● 4+ Years Experience Building Conversational Agents – We have managed over 5 million patient interactions
● Custom-Built AI for Physician Practices – Unlike generic solutions, Transform9 tailors its AI voice agents to match your workflows, rules, and patient needs.
● Rapid Implementation & Easy Integration – Get started in less than 30 days with plug-and-play Veradigm integration and minimal setup.
● Scalable & Cost-Effective – Reduce call center costs by 8x while improving patient satisfaction and staff efficiency.
● Multilingual Support – Offer seamless communication in multiple languages, enhancing accessibility for diverse patient populations.
● HIPAA-Compliant & Secure – Protect patient data with enterprise-grade security and strict compliance with healthcare regulations – SOC 2 Type II and NIST Cybersecurity Framework
Proven Impact for Healthcare Practices
● 5M+ patient interactions, with 92% patient satisfaction.
● 90% reduction in patient hold times, leading to a better patient experience.
● 80% decrease in call abandonment, allowing practices to capture new revenue.
● Higher patient retention through 24/7/365 availability.
Transform Your Patient Communication Today
Transform9 is the next-generation AI solution for physician practices looking to automate patient calls, reduce costs, and improve operational efficiency. Schedule a demo today to see how our AI agents can revolutionize your practice.
Client Testimonials:
"Before implementing VoiceCare's AI-driven solution at our practice, our call center was stretched thin, and we had to wait on long hold times with payers. This not only created frustration for staff but also added stress to our benefits verification team as they struggled to keep up with the demand. In just two weeks, VoiceCare's solution reduced to wait times with payers and relieved this massive burden from our staff, and now our staff can focus on delivering high-quality patient care."
