Awarded 2025 Best in KLAS® for Patient Intake Management.

Simple Interact is a leading front office automation company that helps healthcare facilities across the United States run more efficiently and profitably by boosting staff productivity, reducing provider burnout, and elevating the patient experience. 

Our mobile-friendly, multi-language platform integrates with veradigm®. We auto-push discrete data, images, provider notes, screening scores, signatures on file, 2-way texting transcriptions, PDFs, and more. Our platform works in the background but when needed, our secure online dashboard with powerful analytics is always available.

Services we offer: 

• Digital Patient Forms: Make any scenario (ex: new patient intake, pre-check-in, walk-in, on-demand consents, kiosk) paperless. Gather diverse data, including demographics, SDOH, med history, screenings, consents, eSignatures, images, and MIPS measures while auto-generating HPI physician notes. 
• Digital Patient Engagement: Automate reminders including pending item checklists, confirm / cancel options, onsite / telehealth / pre-op instructions, post-op ePROs, and noshow notifications. Enable on-demand broadcast messaging campaigns for health outreach, annual recalls, or office closures. 
• 2-Way SMS Chat: Streamline communication with HIPAA-compliant texting whether patient-initiated, staff-initiated, or phone-forwarded. Boost staff productivity through advanced features like shared inbox, triaging, tagging, assignment, snoozing, filtering, templates, translation, archival, and transcription. 
• Digital Patient Feedback: Drive patient acquisition and retention with automated satisfaction surveys, proactive reputation management, and online reviews across organization (ex: Google, Facebook) and provider (ex: Healthgrades, WebMD) listings. Meet reporting needs (ex: HRSA) with survey campaigns. 
• Digital Patient Scheduling: Streamline scheduling by automatically filling canceled slots with waitlisted appointments. Minimize referral leakage through fast communication with patients and referral sources. Efficiently manage online requests such as appointments and refills using our dashboard features.

Business impact:

•  Efficiency: 

               - Go paperless and streamline patient workflows with 80%+ form completion prior to visit and 90%+ less data entry 

               - Using digital communication, achieve 50%+ faster resolution and a 25%+ drop in phone volume 

               - Scale your business with less additional hires

• Experience: 

               - Improve patient access by simplifying pre-visit task completion

               - Enhance patient experience with 95%+ satisfaction, reduce negative comments, and strengthen online reputation with 4.5+ star ratings

               - Improve staff efficiency with greater visibility into pending tasks while reducing provider burnout through auto-generated physician notes

• Earnings: 

               - Material cost reductions alone will fully cover our service cost

               - Minimize appointment leakage with 25%+ fewer no-shows and 25%+ recaptured cancellations

               - Maximize revenue with 10X ROI through improved referral conversion, patient acquisition, and ancillary service upsells

What makes Simple Interact unique is our commitment to: 

• RESULTS: We proactively track data and help customers improve results 
• SIMPLICITY: Our intuitive design boosts patient participation and staff adoption 
• CUSTOMIZABILITY: We swiftly meet evolving customer needs with our adaptable platform 
• DEEP INTEGRATION: We maximize time savings with maximum integration 
• TRUSTED PARTNERSHIP: We ensure superior care with personalized service

Target Markets

• Physician Groups 
• FQHCs or Community Health Centers 
• Regional Hospitals and their Clinics

Learn More

• Case Study
• Overview of Front Office Automation platform
• Other Customer Testimonials