Simple Interact is a mobile-friendly Front Office Automation platform that speeds up your patient workflow while reducing staffing needs. You can pick and choose from the following suite of services:

• HIPAA COMPLIANT FORMS: Intake, Image capture (Insurance card, Driver’s license, Selfie), Medical history, Screenings, Legal, Informed consents, Initials, eSignature, Educational marketing.
• PATIENT ENGAGEMENT: Reminders with ability to confirm/cancel/request-reschedule, Broadcast messages, Pre & post encounter instructions.
• CONTACTLESS HEALTHCARE: Patient self-sign-in with address/insurance verification, Virtual waiting room, and Telehealth reminders and consent.
• PATIENT FEEDBACK AND ONLINE REVIEWS: Surveys, Review requests for location and provider listings.
• SCHEDULE RELATED AUTOMATION: Automated filling of cancelled appointment slots, Appointment request forms, Referral request forms, and Request management.

Business Benefits you Can Expect:

• Speed up your workflow by automating form filling and data push activities prior to a patient visit.
• Reduce staffing needs by automating repetitive scheduling, check in, and communication tasks.
• Improve provider utilization by accommodating more visits per day and by filling cancelled appointment slots.
• Implement social distancing by promoting contactless intake, image capture, and patient self-sign-in.
• Increase sign ups to ancillary services or research studies using educational marketing forms.
• Increase patient acquisition by improving online reputation on review sites.

Patient and Staff Experience:
PRIOR TO SCHEDULING

• Patient finds you online due to online reputation
• Patient fills online appointment request forms
• Staff reviews request
• Staff schedules appointment

AFTER SCHEDULING

• Patient receives timely confirmation requests (Email, SMS, Voice)
• Patient can confirm, cancel, or request a reschedule
• Patient receives pre-procedure instructions
• Staff can broadcast a message to patients (ex: clinic is cancelled)
• Same day reminders reduce no shows and staff time
• Patient is automatically notified of an earlier slot that just opened, and allowed to reschedule
• Staff see a fuller schedule due to canceled slots being filled

PRIOR TO ARRIVAL

• Patient receives timely requests to fill forms
• Patient fills forms on personal device (smart phone, tablet, computer) 
• Patient is presented with appropriate forms using show/hide logic
• Patient fills forms well before the appointment
• Staff can send ad hoc requests to patients that have not filled forms
• Images (insurance card, license, selfie) are auto uploaded to patient record  
• Discrete data (demographics, med history) is auto pushed to patient record
• PDFs of completed and signed forms are auto uploaded to patient record
• Workflow is sped up, staff time is reduced, and contactless intake is achieved
• Staff is made aware of patient interest in ancillary services or research studies
• Staff can view screening scores (ex: PHQ-9, KOOS) to track progress

ARRIVAL

• Patients receive same day reminder with directions to location (Onsite visit) or video conference link (Telehealth visit)
• Patient self signs in to complete address verification, insurance verification, annual legal form signing, and COVID questionnaire prior to arrival
• Front desk staff has access to a task list to help process the signed-in patients.
• Medical staff has access to a task list to triage patients that screened positive in the COVID questionnaire
• This reduces staff time and achieves contactless check in

DURING ENCOUNTER

• Staff asks patient to sign additional informed consent forms on a tablet
• Patient reviews and signs
• PDF of signed consent is auto uploaded to patient record

AFTER ENCOUNTER

• Patient receives a survey request
• Patient posts an online review on Google, Healthgrades, and other listings of the location or provider
• Patient receives a post encounter reminder to perform additional tasks
• Patient receives an email blast about other services

Documentation:

SI Brochure.pdf